Please make sure your item meets the following requirements before applying for a return:
✅ Eligible for Return:
The product is defective or non-functional before use
Return request is submitted within 30 days of receipt, and approved by our customer service (RMA authorization)
❌ Not Eligible for Return:
Items not purchased directly from Rowsfire.com
Products with missing, damaged, tampered, or unreadable serial numbers
Incorrect orders due to customer error (wrong model, color, etc.)
Items returned without original packaging or accessories
Items damaged due to misuse, dropping, liquid exposure, modification, or normal wear and tear
⚠️ Rowsfire.com reserves the right to refuse refunds or exchanges if the returned item does not meet the above conditions. Ineligible items may not be returned to the customer.
For non-defective returns (e.g., customer change of mind), the customer is responsible for return shipping, and original shipping fees are non-refundable.
For returns due to our fault (e.g., wrong item shipped, item damaged during delivery), please send photos to us for approval. Upon verification, Rowsfire will cover the return shipping cost.
✉️ We recommend using registered airmail with tracking via your local post office for better security and cost-efficiency.
Step 1: Request RMA Authorization
Please email us at rowsfire@mechdiy.com and include the following details:
Order number
Product SKU
Reason for return
Product photos or videos (if applicable)
Whether you prefer a refund or exchange
Any other relevant information
⚠️ IMPORTANT:
📩 We will respond within 1–2 business days with return instructions and a return address. Do not return any product without prior authorization.
Step 2: Return Shipping Instructions
After receiving RMA authorization, please follow these return guidelines:
🚫 Mechdiy does not provide prepaid return labels. Customers must arrange and pay for return shipping themselves through their local post office
📦 The return package must include all original packaging and accessories (manuals, cables, retail box, etc.)
🏷️ Clearly label the package with "Rowsfire" on the outside
🔍 Provide us a valid tracking number for the return, the return logistics provider, and inform the customer service via email（service@rowsfire.com）
❗ Rowsfire is not responsible for lost return shipments—please ensure the package is trackable and well-packaged
💡 Important Notice:
We only accept returns for products purchased directly from our official website (rowsfire.com). We are not responsible for purchases made from any third-party platforms or unauthorized domains that resemble ours.
Step 3: Refund or Exchange Processing
Once we receive the returned package, we will process your request within 1–3 business days:
✅ If you requested a refund, it will be issued to your original payment method within 3–5 business days
🔁 If you requested an exchange, we will ship the replacement and provide tracking information
⏳ If you do not receive your refund after 5 business days, please contact us by email
If you have any questions, feel free to reach out:
Customer Support Email: service@rowsfire.com
Support Hours: Response within 24 hours on business days
