Check your order and shipping emails, including spam. Order processing and transit are separate stages: the current Shipping Policy lists parcel processing as 1–5 business days. A pre-order, back-order or sea-freight item may have a different dispatch schedule.

If the stated dispatch window has passed, or your order is marked shipped but no tracking link is available, contact us with your order number. Sea-freight tracking is emailed when available.

1. Copy the tracking number from your shipping email, not the Rowsfire order number. Check for missing characters or extra spaces.
2. Use the carrier named in that email. A label can be created before the first carrier scan.
3. Read the latest event and date. International transfers, customs and sea transit can have gaps between updates.

If the estimated delivery window has passed, an exception appears, or you are unsure whether the gap is expected, ask us to check. Include the latest tracking event and date; you do not need to wait a fixed number of days before asking for help.

1. Check the delivery address in your order confirmation.
2. Check safe places, your building's mailroom or reception, and anyone who may have accepted it.
3. Ask the local delivery carrier for delivery details or proof of delivery.

If you still cannot locate it, contact Rowsfire promptly with your order number, tracking number and the carrier's reply if available. We will review the shipment with you.

A220, A221 and A110 ship by sea freight to supported destinations. The current Shipping Policy estimates 25–35 business days from dispatch; real-time updates may not be available during the sea leg.

Panels and accessories travel separately from sea-freight items. Check each shipping email and tracking number before assuming an item is missing. If you cannot match the parcels to your order, send us the order number and the items received.

Read the carrier's notice for a collection deadline, address issue or requested clearance information. Use the carrier's official website or the contact details in your shipping email to verify the request.

If the parcel is being returned, the request is unclear, or you receive an unexpected fee request, send us the tracking number and a copy of the notice so we can check. Customs arrangements depend on the service and destination; see the Shipping Policy.

Contact service@rowsfire.com as soon as possible with your order number and requested change. We need to confirm whether it can still be made before dispatch.

After dispatch, address changes depend on the carrier and are not guaranteed. Do not place a second order just to correct an address; contact us first.

Check the shipping service on your order and its estimated delivery window. Processing happens before transit; business-day estimates are not guaranteed arrival dates. Pre-order availability, destination, customs and sea freight can affect the schedule.

See the Shipping Policy for current delivery estimates, service fees and regional customs exceptions. If those details differ from your order or a carrier notice, ask us to confirm your shipment.