Before contacting us, please check our FAQs section to help you resolve your issue more quickly.

Issue + Order Number(#xxxxx)
Please describe your issue in the email and attach relevant pictures and videos.

When contacting customer service, please try to use the email you used when placing your order to report any issues.

Monday to Friday, from 9:00 AM to 6:00 PM Hong Kong Asia Time, our customer service center representatives will respond to you within 24 hours. Please ensure your email address is correct to facilitate prompt replies.

Please be aware that responses from customer service may be delayed during weekends and holidays. We appreciate your patience and understanding. Thank you for your support.