Get in touch

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

How to Contact US

Before contacting us, please check our FAQs section to help you resolve your issue more quickly.

Email Format

Issue + Order Number(#xxxxx)
Please describe your issue in the email and attach relevant pictures and videos.

When contacting customer service, please try to use the email you used when placing your order to report any issues.

BUSINESS HOURS

Monday to Friday, from 9:00 AM to 6:00 PM Hong Kong Asia Time, our customer service center representatives will respond to you within 24 hours. Please ensure your email address is correct to facilitate prompt replies.

Please be aware that responses from customer service may be delayed during weekends and holidays. We appreciate your patience and understanding. Thank you for your support.

Rowsfire Global After-Sales Team

Your Local Language, One-on-One Support
We’re dedicated to solving your issues in your native language—offering personalized help via chat or phone, tailored to your needs.
Important Reminder
For efficient follow-up, please first send your problem details to Rowsfire’s official after-sales email: service@rowsfire.com.
Local technicians supporting you are in part-time roles; due to this, they cannot provide 24-hour response. We appreciate your understanding as they assist with your queries at their available time.

Michael Pantelis-UK

A320 cockpit builder & PCB design specialist, crafts custom sim hardware, proficient in electronics and 3D fabrication.

Daniel Skidmore-CA

Veteran flight simmer with expertise in sim hardware building, programming, and structural design, eager to contribute to Rowsfire.

Berkley Farmer-USA

Hardware tech skilled in device troubleshooting, supports Rowsfire, optimizes products, and tests A105.

Ercio Furquim-USA

IT pro & sim hardware guru, built a Boeing 737 home cockpit, specializes in A320 integration and mapping tools.

Colin Seward-AU

PPL holder, veteran simmer, electronics enthusiast, streams/tutorials sim tech, excited to partner with Rowsfire.

Matthew George-AU

Long-time simmer, ex-pilot licence pursuer, electronics security tech, keen to promote Rowsfire products.

Paul Steingräber-GE

With 3.5 years as an Airbus Simmer (~750 flights) and a technical support background, he leads a German group and focuses on budget-friendly sim solutions. He also plans Twitch/Instagram content alongside a Lufthansa mechanic; per key note, the mechanic takes part in this privately, separate from his official role at Lufthansa.

Simone Lombardini-IT

Local service pro with QA expertise, provides timely European support, focuses on durable sim setups.

David Coma-FR

Seasoned simmer, adept with sim gear like military joysticks and Aerosoft Airbus setups.

BEAUDEQUIN Benoit-FR

He built his own home cockpit from scratch and runs an Instagram account to share the entire creation process, inspiring fellow simmers with his DIY journey.

Issam El-Kiwi-FR

A320 systems expert & flight test specialist, aviation investigator, ensures Rowsfire panels match real aircraft behavior.

Aviv Cohen-ISR

PPL & dispatcher, builds 3D-printed cockpits, brings real-world A320 familiarity to Rowsfire support.