Look at the shipping line directly under the price on the product page. It follows the country selected on the site and shows one of three results: free shipping, a flat shipping fee, or “Not available in your country yet.”

Select your version (for example A220C or A220L, MDF or PVC) first — availability and fees can differ between versions.

We don't ship sea-freight items to every country yet, and in some countries freight costs are very high. In those cases the product may show as unavailable or “Out of Stock” for your location — this does not mean the item is sold out.

Leave your email in the Notify me box on the product page and we'll let you know if we start shipping to your country. If you would still like to purchase and are willing to cover the additional shipping cost, contact service@rowsfire.com.

The estimated delivery time is 25–35 business days, counted from the day your item ships. This is an estimate — sea transit can vary with shipping schedules and customs processing.

For pre-order items, the estimated ship date is shown on the product page.

They ship separately. The sea-freight item (A220, A221 or A110) travels by sea, and your other items go by parcel, so the packages may arrive on different dates.

Shipping charges for each shipment, if any, are shown at checkout.

No. Sea-freight orders are duty-prepaid (DDP) — duties and taxes are paid by us in advance, so there are no customs fees due on delivery. The regional rules in Section 03 apply, including the tax ID requirement for the countries listed there.

We email your tracking details when they're available. Real-time tracking may not be available during sea transit, and tracking can stay unchanged for longer stretches than with parcel shipments.

We monitor every shipment. If you're concerned about your order, email service@rowsfire.com with your order number and we'll check on it.

No — these items ship by sea freight, so the parcel options in Section 01 (YunExpress Standard and Expedited) don't apply. For a small number of destinations, the A110 PVC version ships by air express for a flat fee; if that applies to you, the option and price are shown at checkout.

Photograph the outer carton and the contents within 48 hours of receipt and email service@rowsfire.com. We'll either refund or send a replacement at our cost — the same process as for parcels.

The product page shows a clear "Pre-Order" tag and an "Estimated Ship Date" for each variant. The date includes both production time (manufacturing + QC) and standard processing time.

By default, we hold the entire order and ship together once the pre-order item is ready, to keep shipping FREE.

Want the in-stock items shipped first? Email service@rowsfire.com within 5 hours of ordering — we can split the shipment (a small fee may apply for the second package).

Exception: sea-freight items (A220, A221, A110) always ship separately from parcel items — see Section 02.

Yes — but only before production starts. Once your unit enters the production line (typically 5-10 days after order), it's a custom build and can't be cancelled.

If you're not sure when that happens, just email us — we'll check the production status for you.

Out-of-stock means we have inventory in production but not yet at the warehouse. The 3–5 day window covers QC and packing once your unit reaches the warehouse. After that, normal shipping kicks in.

Within 5 hours of payment: full cancellation, full refund, no questions asked. Just email service@rowsfire.com with your order number.

After 5 hours, before dispatch: contact us — if your order hasn't entered packing, we'll cancel for you.

After dispatch: follow our 30-day return policy once delivered.

We auto-select the fastest, most reliable carrier for your region — YunExpress Standard for free parcel shipping (14–30 days) and YunExpress Expedited (DDP) for $29.99 expedited orders (5–13 days, customs included for US/UK/EU). This keeps shipping FREE for standard parcels and ensures duties stay prepaid for major regions. Oversized items (A220, A221, A110) ship by sea freight — see Section 02.

Need DHL Express specifically? It's available on request — contact support before ordering. DHL costs more than $29.99 and the customer handles customs clearance.

No. Zero extra fees on US delivery. All US import duties are 100% prepaid by us — for YunExpress parcels and sea-freight items alike. The price you see at checkout is the final price.

Parcels: tracking gaps of 3–7 days are normal during international transit, especially during customs handovers. As long as it shows movement within the past 7 days, you're fine. No update for 10+ days? Email us with your tracking number — we'll investigate with the carrier.

Sea freight: tracking is less frequent while the shipment is at sea, so longer gaps are expected. If you're unsure whether your order is on track, email us with your order number and we'll check on it.

Yes, but most island territories can only be shipped via DHL Express, and you may need to cover additional shipping costs. After you place your order, we'll email you to confirm the exact cost and shipping details before processing.

Damaged in transit: photograph the box + contents within 48 hours of receipt and email us. We'll either refund or send a replacement at our cost. (For sea-freight items, photograph the outer carton and the contents.)

Marked delivered but missing: first, contact your local courier or post office and ask where they left the package — sometimes it's with a doorman, neighbor, or held at a nearby pickup point.

Lost in transit: if tracking shows no progress for 14+ days past expected delivery, we file a carrier claim and ship a replacement. You don't pay twice.

Step 1: Contact your local courier or post office directly and request a re-delivery. They can usually arrange a second attempt within 1–3 days.

Step 2: Email service@rowsfire.com with your tracking number — we'll also reach out to the carrier on our end to coordinate.

If the package was returned all the way back to us, we'll re-ship at the same cost (or refund minus shipping if you no longer want it). Email us to discuss.

Yes, if your order hasn't shipped yet. Email us immediately with the order number and new address. We typically pack within 1–3 business days, so reach out as soon as possible.

Once the package is in transit, address changes go through the carrier — possible but not guaranteed. This is especially true for sea freight, so please double-check your address before ordering.