We ship to 200+ countries with prepaid duties for US, UK, and EU customers — meaning no surprise fees on delivery, ever.
Standard shipping at no cost to you, anywhere on Earth
US, UK, EU: 100% pre-paid. No hidden fees on delivery
Tracking link emailed within 48h of dispatch
Every panel tested twice before it leaves the warehouse
Two options. Pick what fits your build timeline — both fully tracked.
We've done the customs paperwork upfront for our biggest markets. Here's exactly what to expect at delivery based on where you are.
Total time = Processing (1–5 business days) + Shipping (5–30 business days). Here's exactly what happens at each stage.
Email + receipt
Instant
Double inspection
1–5 business days
Tracking link emailed
Within 48h of dispatch
Standard / Express
5–30 business days
Some of our most popular panels (A107 Pro, B107, A111) sell faster than we can build. Here's what to expect if your order includes pre-order or out-of-stock items.
The product page shows a clear "Pre-Order" tag and an "Estimated Ship Date" for each variant. The date includes both production time (manufacturing + QC) and standard processing time.
By default, we hold the entire order and ship together once the pre-order item is ready, to keep shipping FREE.
Want the in-stock items shipped first? Email service@rowsfire.com within 5 hours of ordering — we can split the shipment (a small fee may apply for the second package).
Yes — but only before production starts. Once your unit enters the production line (typically 5-10 days after order), it's a custom build and can't be cancelled.
If you're not sure when that happens, just email us — we'll check the production status for you.
Out-of-stock means we have inventory in production but not yet at the warehouse. The 3–5 day window covers QC and packing once your unit reaches the warehouse. After that, normal shipping kicks in.
Quick answers to what customers ask most. Need more detail? Live chat or email us anytime.
Within 5 hours of payment: full cancellation, full refund, no questions asked. Just email service@rowsfire.com with your order number.
After 5 hours, before dispatch: contact us — if your order hasn't entered packing, we'll cancel for you.
After dispatch: follow our 30-day return policy once delivered.
We auto-select the fastest, most reliable carrier for your region — Yun Express for most international standard shipments, DHL for express/expedited, S.F Express for Asia-Pacific. This keeps shipping FREE and ensures duties stay prepaid for US/UK/EU.
No. Zero extra fees on US delivery. All US import duties are 100% prepaid by us. The price you see at checkout is the final price.
Tracking gaps of 3–7 days are normal during international transit, especially during customs handovers. As long as it shows movement within the past 7 days, you're fine.
No update for 10+ days? Email us with your tracking number — we'll investigate with the carrier.
We ship to most overseas territories, but transit can take an extra 5–10 days vs the mainland. For best results, contact service@rowsfire.com before ordering — we'll confirm timeline and pick the optimal carrier route.
Damaged in transit: photograph the box + contents within 48 hours of receipt and email us. We'll either refund or send a replacement at our cost.
Lost in transit: if tracking shows no progress for 14+ days past expected delivery, we file a carrier claim and ship a replacement. You don't pay twice.
Yes, if your order hasn't shipped yet. Email us immediately with the order number and new address. We typically pack within 1–3 business days, so reach out as soon as possible.
Once the package is in transit, address changes go through the carrier — possible but not guaranteed.
Last updated: May 2026 · Policies may change without prior notice. The most current version on this page applies. For shipping questions, email service@rowsfire.com or chat with us live during business hours (Mon–Fri, 9 AM–6 PM HKT).
