Contact US

Human Support · Mon–Fri HKT

We've got your six.

Whatever you need — quick answer, technical fix, partnership inquiry, or local-language support — pick the fastest path below.

~24h
email reply
9–18
HKT · Mon–Fri
13+
local reps · 10 languages

What can we help with?

Pick the option that fits — we'll route you to the fastest answer.

Pick your channel

Send a message via the form, or reach us directly through the channels on the right.

Send us a message

Fill out the form and we'll get back to you within 24 hours.

We recommend email for written record. WhatsApp +86 157 2884 5227 for urgent issues.

Before You Contact Us

💡 Pro tip

Use the email you placed your order with — speeds up identification.

If your product has an issue, please share a video or photo that shows the problem clearly. You can send it via WhatsApp or attach it to your email.

📧 Email format

Subject: [Issue type] + [Order #XXXXX]

Body:
• Panel model (e.g. A107 Pro V3)
• Software (Rowsfire App or MobiFlight)
• Simulator (MSFS 2024 / X-Plane 12 / DCS)
• Aircraft add-on (Fenix A320 / PMDG 737)
• What's happening & screenshots

📅 Business Hours HKT (UTC+8)

  • Mon – Fri9 AM – 6 PM
  • Sat – SunLimited support
  • Public holidaysDelayed response

Talk to someone in your timezone.

Our part-time local technicians offer 1-on-1 video support in your native language. Pick a region to find your rep.

Daniel SkidmoreDS🇨🇦

Daniel Skidmore

Canada · English

Veteran flight simmer. Sim hardware building, programming, and structural design.

Sim Hardware Programming 3D Design
Contact via Facebook →
Berkley FarmerBF🇺🇸

Berkley Farmer

USA · English

Hardware tech, device troubleshooting specialist. Tested A105 extensively.

Troubleshooting A105 Expert
Contact via Discord →
Ercio FurquimEF🇺🇸

Ercio Furquim

USA · English / Portuguese

IT pro & sim hardware guru. Built a Boeing 737 home cockpit. A320 integration specialist.

B737 Cockpit A320 Integration Mapping
Contact via Facebook →
Michael PantelisMP🇬🇧

Michael Pantelis

UK · English

A320 cockpit builder & PCB design specialist. Custom sim hardware, electronics, 3D fabrication.

A320 Cockpit PCB Design 3D Fab
Contact via WhatsApp →
Paul SteingräberPS🇩🇪

Paul Steingräber

Germany · German / English

3.5 years as Airbus simmer (~750 flights). Tech support background. Leads German Rowsfire group.

Airbus Expert Budget Setups German Lead
Contact via Facebook →
Simone LombardiniSL🇮🇹

Simone Lombardini

Italy · Italian / English

Local service pro with QA expertise. Timely European support, durable sim setups.

QA European Support
Contact via Email →
David ComaDC🇫🇷

David Coma

France · French / English

Seasoned simmer. Adept with sim gear including military joysticks and Aerosoft Airbus setups.

Aerosoft Airbus Military Sim
Contact via Facebook →
Benoit BeaudequinBB🇫🇷

Benoit Beaudequin

France · French

Built his home cockpit from scratch. Runs an Instagram account inspiring DIY simmers.

DIY Cockpit Instagram
Contact via Instagram →
Issam El-KiwiIE🇫🇷

Issam El-Kiwi

France · French / English / Arabic

A320 systems expert & flight test specialist. Aviation investigator. Ensures Rowsfire panels match real aircraft behavior.

A320 Systems Flight Test
Contact via Facebook →
Benjamin (XPlorePilots)BX🇪🇸

Benjamin (XPlorePilots)

Spain · Spanish / English

Lead of XPlorePilots-Spain. Connects Spanish simmers, curates realistic A320 sim experiences.

Spanish Lead A320 Realism
Contact via YouTube →
Colin SewardCS🇦🇺

Colin Seward

Australia · English

PPL holder, veteran simmer, electronics enthusiast. Streams sim tech tutorials.

PPL Pilot Electronics Streamer
Contact via Facebook →
Matthew GeorgeMG🇦🇺

Matthew George

Australia · English

Long-time simmer, ex-pilot license pursuer, electronics security tech.

Electronics Security Tech
Contact via Facebook →
Aviv CohenAC🇮🇱

Aviv Cohen

Israel · Hebrew / English

PPL & dispatcher. Builds 3D-printed cockpits. Brings real-world A320 familiarity to Rowsfire support.

PPL Pilot Dispatcher 3D Printing
Request Contact →
Local reps work part-time and reply at their available hours. For 24h support, email service@rowsfire.com or use Support WhatsApp.

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