Not happy with your panel? You have 30 days from delivery to return it for a full refund or exchange — no awkward questions, no restocking fees.
Full month from delivery to decide if it's right for you
To original payment method, no restocking fees
We pay return shipping if it's our fault
Manufacturing defects covered well beyond 30 days
Most "I want to return this" issues are fixable in under 5 minutes. Try these first — if they don't work, we'll process your return without delay.
Panel won't power on? Try a rear USB 3.0 port (blue) on your motherboard — front ports often deliver insufficient power.
Buttons not responding in MSFS? Check that MobiFlight or Rowsfire App is running and the right config file is loaded.
Wrong aircraft compatibility? Check our App page — many add-ons (FBW, ToLiss, iFly) are now supported in the latest update.
Clear rules so there's no confusion. If you're unsure about your specific situation, just email us — we'll help you figure it out.
Simple rule: if it's our fault, we pay. If you changed your mind, you pay.
The whole process typically takes 7-14 days from your first email to refund in your account.
Email service@rowsfire.com with:
Once you receive RMA approval and our return address:
After we receive your package:
Once we issue the refund, the speed depends on your payment provider.
Some product types have different return rules. Please read carefully before purchasing these.
Pre-order items can be cancelled for a full refund before production begins (typically within 5–10 business days of order). Once production starts, your unit is built specifically for you and cannot be cancelled or returned for change-of-mind reasons.
However, the standard 1-year warranty still applies to all pre-orders. Any manufacturing defects are covered.
Not sure about production status? Just email us with your order number — we'll check.
Renewed Products are sold at significant discount and are not eligible for refund. However, they remain covered under our 1-year warranty for manufacturing defects — if your renewed product malfunctions, we'll repair or replace it free of charge.
Volume orders (5+ units) and B2B / wholesale orders are governed by separate terms agreed at time of purchase, typically requiring written authorization for returns. Contact business@rowsfire.com for details on your specific order.
Yes. Customers in the EU and UK have a 14-day "right of withdrawal" under the Consumer Rights Directive, which allows return for any reason within 14 days of delivery. Our 30-day policy exceeds this requirement, but EU/UK consumer rights apply on top of our policy in case of conflict.
Anything not covered? Our support team is one email away.
Yes. In your RMA email, just specify "exchange" instead of "refund" and indicate which product you'd like instead. If there's a price difference, we'll arrange the difference (refund or invoice) before sending the replacement.
You're still covered by our 1-year manufacturing warranty. Email us with photos / video of the defect and your order number — if it's confirmed as a manufacturing issue, we'll repair, replace, or refund at our discretion, including paying return shipping for verified defects.
For international returns, mark the package as "RETURNED GOODS / NO COMMERCIAL VALUE" on customs forms — this avoids re-importation duties on our end. We provide specific labeling instructions in your RMA email.
Rowsfire is not liable for lost return packages. This is why we strongly recommend using tracked / registered shipping when returning items. Always file a claim with your shipping carrier if a return package goes missing.
Yes. You can return any individual item from a multi-item order. The refund will be calculated proportionally based on the item's price. Bundle discounts may be recalculated if returning items breaks the bundle requirements.
If your return doesn't meet eligibility criteria (e.g., physical damage from misuse, missing serial number), we'll email you with photos and explanation. You can either:
• Request the item back at your shipping cost
• Authorize us to dispose of the item (no refund issued)
We never destroy items without your explicit consent.
Last updated: May 2026 · This Return Policy is part of our Terms and Conditions and applies to all purchases from rowsfire.com.
For shipping questions, see our Shipping Policy. For data handling, see our Privacy Policy. We only accept returns for products purchased directly from our official website. Items from third-party platforms or unauthorized resellers are not covered by this policy.
