Track your Rowsfire order in two clicks — by your account, or by tracking number directly with our shipping partners.
Logged in? Use your account. Got just a tracking number? Pick your carrier below.
See full order status, tracking link, invoice, and re-order with one click. The fastest way if you have an account.
View My OrdersHave your tracking number from our shipping email? Pick the carrier and we'll take you straight to their official tracking page.
Knowing the stages helps you understand where your shipment stands. Here's the standard timeline.
Confirmation email sent within minutes
QC + packing
1–3 business days
Tracking number emailed
You'll see updates within 48h
Standard: 14–30 days
Express: 5–13 days
We work with three trusted carriers depending on your region and selected shipping speed.
Most simmers can shave their first-flight time in half by prepping their software and config files before the panel arrives. Use the wait wisely.
Get Rowsfire App ready so you can connect your panel the moment it arrives.
Download →Walk through the 5-step setup so you're ready to fly day-one.
Open Hub →Visual learners — see exactly how unboxing to airborne looks before yours arrives.
Watch →3,000+ home cockpit builders sharing tips, configs, and unboxing photos.
Join FB Group →Most shipping queries are answered below. Need more help? Live chat is fastest.
Tracking numbers are sent via email within 48 hours of dispatch (1–3 business days after order placement). If it's been more than 4 business days and you haven't received one:
1. Check your spam/promotions folder
2. Verify your order email at My Account
3. Contact service@rowsfire.com with your order number
Tracking gaps of 3–7 days are normal during international transit, especially when packages move between customs hubs. As long as it shows recent movement (within 7 days), don't worry.
If there's truly no update for 10+ days, reach out via WhatsApp or email and we'll investigate with the carrier.
First steps:
1. Check porches, side doors, mailrooms, and front desks
2. Ask neighbors — couriers occasionally leave packages next door
3. Wait 24 hours — sometimes tracking updates ahead of physical delivery
4. Check with your local postal/courier office
Still missing after 48 hours? Email us with the tracking number — we'll file a claim with the carrier.
It depends on your country's import threshold. Some countries (US, most of EU under €150) generally have no duty for personal-use orders at our price points. Higher-tax regions (UK, AU, CA) may charge VAT/GST or a small handling fee.
We declare orders accurately at full value as required by law. Customs charges, when applicable, are the buyer's responsibility per international shipping standards.
Yes, if your order hasn't shipped yet. Email service@rowsfire.com immediately with your order number and new address. We typically pack within 1–3 business days, so reach out as soon as possible.
Once shipped, address changes go through the carrier — possible but not guaranteed.
Standard shipping is fully FREE worldwide and uses consolidated air + ground freight. Transit times vary by region:
• North America & Western Europe: usually 14–20 days
• Australia / South America / Eastern Europe: usually 18–25 days
• Africa / remote regions: up to 30 days
Want it faster? Choose Express Shipping (DHL, 5–13 days) at checkout for $29.99.
Email replies within ~24 hours (Mon–Fri HKT). For urgent issues, message us on WhatsApp during business hours.
