**VERY DISAPPOINTED – DEFECTIVE PRODUCT AND TERRIBLE CUSTOMER SERVICE**
My experience with the A111 panel has been extremely disappointing. The product arrived with problems, and since the moment I reported the issue, I have had to repeatedly contact the seller trying to get a solution.
What is most frustrating is not only receiving a defective product, but also the **terrible way my complaint has been handled**. I have now been waiting for **more than a month for the replacement to be shipped**, and to this day, I still have not received it.
I have spent an unreasonable amount of time contacting the seller and explaining the problem, yet I still have not received a clear solution or satisfactory response. When a customer purchases a product at this price, they expect to receive a properly functioning product. And when there is a problem, they expect the company to take responsibility and process the replacement promptly.
Unfortunately, **neither of those expectations has been met**.
I am completely disappointed with the product quality and, even more so, with the way the after-sales service has handled this situation. **Waiting more than a month for a replacement for a product that arrived with problems is simply unacceptable.**
I would not recommend this product or this purchasing experience to anyone who expects reliable customer service and proper support after making a purchase. Before buying, I would strongly consider other options and companies with better quality control and, most importantly, a customer service team that actually takes responsibility when something goes wrong.
**Extremely disappointing experience. I expected much better.**
The A111 itself works well, although the backlight is somewhat dim. If you operate with more than 2 devices, configured via the Rowsfire App, you need to connect them one at a time.
The customer service was excellent. Even though the shipping issue was caused by the remote location of my country and the logistics provider, they were still willing to help me resolve the problem.
We truly appreciate your understanding! We always try our best to assist with shipping‑related issues. Thank you for your support.
Works great.
Awesome to hear it works perfectly for you! Thanks for sharing your cockpit photo.😍
The B107 arrived perfect.
Happy to know your B107 arrived in perfect condition. Thank you for your review!