Customer service
Sara: service@rowsfire.comFor Collaboration
Daniel: sales@rowsfire.com Jerry: business@rowsfire.comCompany Name
HK Chuangteng Trade Co., LimitedFollow us
Before contacting us, please check our FAQs section to help you resolve your issue more quickly.
Issue + Order Number(#xxxxx)
Please describe your issue in the email and attach relevant pictures and videos.
When contacting customer service, please try to use the email you used when placing your order to report any issues.
Monday to Friday, from 9:00 AM to 6:00 PM Hong Kong Asia Time, our customer service center representatives will respond to you within 24 hours. Please ensure your email address is correct to facilitate prompt replies.
Please be aware that responses from customer service may be delayed during weekends and holidays. We appreciate your patience and understanding. Thank you for your support.
Your Local Language, One-on-One Support
We’re dedicated to solving your issues in your native language—offering personalized help via chat or phone, tailored to your needs.
Important Reminder
For efficient follow-up, please first send your problem details to Rowsfire’s official after-sales email: service@rowsfire.com.
Local technicians supporting you are in part-time roles; due to this, they cannot provide 24-hour response. We appreciate your understanding as they assist with your queries at their available time.
A320 cockpit builder & PCB design specialist, crafts custom sim hardware, proficient in electronics and 3D fabrication.
Veteran flight simmer with expertise in sim hardware building, programming, and structural design, eager to contribute to Rowsfire.
Hardware tech skilled in device troubleshooting, supports Rowsfire, optimizes products, and tests A105.
IT pro & sim hardware guru, built a Boeing 737 home cockpit, specializes in A320 integration and mapping tools.
PPL holder, veteran simmer, electronics enthusiast, streams/tutorials sim tech, excited to partner with Rowsfire.
Long-time simmer, ex-pilot licence pursuer, electronics security tech, keen to promote Rowsfire products.
With 3.5 years as an Airbus Simmer (~750 flights) and a technical support background, he leads a German group and focuses on budget-friendly sim solutions. He also plans Twitch/Instagram content alongside a Lufthansa mechanic; per key note, the mechanic takes part in this privately, separate from his official role at Lufthansa.
Local service pro with QA expertise, provides timely European support, focuses on durable sim setups. rowsfire.italy@gmail.com
Seasoned simmer, adept with sim gear like military joysticks and Aerosoft Airbus setups.
He built his own home cockpit from scratch and runs an Instagram account to share the entire creation process, inspiring fellow simmers with his DIY journey.
A320 systems expert & flight test specialist, aviation investigator, ensures Rowsfire panels match real aircraft behavior.
Lead of XPlorePilots-Spain, connecting Spanish sim pilots & curating realistic A320 sim experiences—collaborating with Rowsfire to align hardware with authentic cockpit standards.
PPL & dispatcher, builds 3D-printed cockpits, brings real-world A320 familiarity to Rowsfire support.
