Dear Customers,

Greetings!

First and foremost, we would like to extend our sincerest apologies to every one of you who is still waiting for your orders. Recently, due to a surge in order volume far beyond our expectations, combined with the complexity and strictness of certain product quality inspection processes, some orders were not shipped on time. This has resulted in longer waiting periods and may have caused you concern or uncertainty. We fully understand the disappointment of unmet expectations and know how difficult it is to earn and maintain your trust. For this, we feel truly sorry and deeply appreciate your continued patience and understanding.

To help you better track your order status and reduce anxiety caused by information gaps, we have created a Google real-time shipping progress spreadsheet

👉https://docs.google.com/spreadsheets/d/136_zxCCGMIsxsbzNRf1bn-2PazrKL6QFMPVJpTQMa_s/edit?usp=sharing

The main purpose of this spreadsheet is to provide transparent and open updates on the processing status of each batch of orders. It is currently scheduled to be updated every Wednesday. By checking the table, you can quickly find your order status and get a general idea of the latest shipping progress. We hope this transparent approach can help make up for the inconvenience caused by the shipping delays.

During this period, our team has been working overtime. On one hand, we are optimizing the quality inspection process to improve efficiency while ensuring that product quality is never compromised. On the other hand, we have added more staff to handle packing and logistics coordination, doing everything we can to shorten the time it takes for your order to reach you. Behind every order is your trust, and we have never taken this lightly. Our only goal is to deliver qualified products to you as quickly as possible.

Once again, we sincerely apologize for the delayed shipments. If you encounter any issues while checking the spreadsheet or during the waiting process, please feel free to contact our customer service team (service@rowsfire.com) at any time. We will be happy to assist you promptly.

Thank you for your understanding, support, and trust. Moving forward, we will continue to improve our order processing workflows and service capabilities to prevent similar situations from happening again. We look forward to repaying your trust with more efficient fulfillment and higher-quality products.